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  • Return Policy :
    1. Any order Damaged on Arrival (DOA), buyer should notify Evergreen immediately for Return Merchandise Approval (RMA) number.
    2. Each order has a maximum of one box for allowance as testing material on initial installation. Any installed material with nail or glue more than one box is absolutely not returnable.
    3. Any return because of manufacturing defects, buyer should call Evergreen for RMA number.
    4. All returns with RMA Number must be received in Evergreen's warehouse within 30 days for exchange or credit.
    5. A 15% handling and restocking charge shall be applied on all returns except those approved by Evergreen Sales Reps in advance for manufacturer's responsibility.

  • Sample Policy :
    1. The new 10-Facing Sample Display Rack Package is available from January 1, 2002. It includes the display rack, 5 pieces of engineered series, 5 pieces of solid series 12"x18" sample boards and 10-piece chain set sample.
    2. This package can be obtained by a one-time $150 charge (including shipping & handling) to the authorized dealer with 3 coupons, each valued at $40, which can be applied to future 3 orders.
    3. The extra 10-piece chain set sample can be acquired upon request at no charge to authorized dealers.
    4. Architectural sample, which includes 10 pieces of our standard items (3-5/8"x3" each piece) is free of charge upon request.

  • Floor Display:
    1. Evergreen will offer a 30% discount to the one time purchase to Authorized dealer who would like to present evergreen's product for their show room floor display.
    2. This special discount can be applied up to 5 boxes for each item (approx. 100 sq.ft) and up to 10 items.

  • Product Warranty:
    1. A 10-year Wear Warranty is issued to cover all Evergreen's products. Please read the warranty for details.

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